Across the public sector, there are commonalities of experience that unite an incredibly diverse set of requirements, obligations and constraints. We at KYOCERA are seeing an increased appetite for more secure print and document management processes, as these demands grow.
The three most significant drivers for this change are:
- Web enablement as standard
- Overstretched internal IT teams
- Non-technical management of devices
Web enablement as standard
While some of the public sector is in the vanguard of next-generation technology, much remains true to the stereotype of being ‘late adopters’. Hence there are swathes of public sector organisations that are networking their printers and other devices for the first time; deriving new benefits while also opening-up potential threat vectors and risks through on-board hard drives, operating systems and large quantities of personal data.
As public sector organisations modernise and refresh legacy technology away from standalone appliances, there are significant opportunities to introduce security safeguards where they were previously unnecessary.
Overstretched internal IT teams
The much-publicised budget squeezes imposed on public sector bodies has restricted the ability of internal IT teams to accomplish their enormous workloads. In the field of print and document management, the relative simplicity of managing a legacy print estate has been complicated by additional compliance and security considerations.
This is compounded by a cybersecurity skills crisis that transcends all industries and national boundaries. By some estimates, there are approaching two million unfilled vacancies in cybersecurity roles globally, across public and private sectors. Budget restrictions make it difficult to attract the available talent. All this underlines the importance of a good relationship with accredited technology suppliers.
Non-technical management of devices
The final trend concerns the role of non-technical managers who have the responsibility for increasingly sophisticated print technology. Here, users and administrators alike have been benefited by recent strides in usability, allowing individuals with minimal training to achieve a range of advanced functions that enable greater productivity and efficiency.
The knock-on effect has been – as with those instances where overstretched IT teams are involved – a lack of available skills and management bandwidth to address important security and compliance considerations. Again, there are opportunities for closer working ties with suppliers and channel partners to provide technical capabilities where necessary.
Services to help cyber security and compliance
Even those public sector organisations with a good grasp of the security challenges facing their print estates have a hard job knowing how secure each device currently is.
To mitigate the risks of threats and attacks, KYOCERA customers can leverage the HyPAS business application called SecureAudit. It helps organisations quickly and easily check the security of their MFPs, enabling them to make informed decisions on which devices are potentially vulnerable and why.
KYOCERA SecureAudit works by interrogating each device’s status against a range of security-benchmarked criteria, providing managers with instant visibility into each setting in the form of a full diagnostic report. Checked criteria include open ports, protocols, admin passwords, authenticated user accounts, job boxes, installed apps, USB status and more.
The result is a simple, user-friendly view of actionable intelligence that can be used to feed into the organisation’s wider preventative strategy for data security and compliance.
The other preventative capability to support public sector bodies, and other organisations, is KYOCERA Fleet Services (KFS). A powerful web-based service, KFS allows channel partners to perform remote diagnostics and maintenance on any core aspect of their customers’ fleets.
As well as being good news for all things security, KFS really goes to the heart of the three public sector trends identified above. It harnesses web connectedness to deliver its value, it conserves valuable internal IT resources, and it enables non-IT decision makers to stay in the driving seat with their print and document management investments without getting bogged down in the admin.